Resolved -
The incident has been resolved, and operations are back to normal. If you encounter any further issues, please don't hesitate to contact us at support@rossum.ai.
Apr 30, 11:36 UTC
Monitoring -
We've implemented a fix, ensuring newly uploaded documents are processed without delays as usual. Our team is currently resolving issues with existing documents stuck in the importing state.
Apr 30, 11:01 UTC
Identified -
The team has identified the root cause and is working on a solution.
Apr 30, 10:57 UTC
Investigating -
Some users might experience longer importing and processing times with recently uploaded documents. Our team is already investigating the issue.
Apr 30, 10:55 UTC