All Systems Operational
EU Ireland ? Operational
90 days ago
98.96 % uptime
Today
EU Frankfurt ? Operational
90 days ago
99.97 % uptime
Today
US east coast ? Operational
90 days ago
99.93 % uptime
Today
Japan Tokyo ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - The issue has been fully resolved.
May 15, 10:47 UTC
Update - Our team has fully resolved the issue. Performance has returned to normal, and our application should now be accessible to everyone. Additionally, we have initiated the processing of documents that were uploaded during the incident but were not processed. In some cases, manual re-import may be needed from the UI. If you are still experiencing any problems, please don't hesitate to contact our support team at support@rossum.ai. Thank you for your patience and understanding throughout this incident.
May 15, 10:45 UTC
Update - Identified the problem with the corrupted data in the database.
May 15, 10:04 UTC
Monitoring - Our team has resolved the situation, and our application is back online. We're currently monitoring the performance.
May 15, 09:38 UTC
Update - Our team is still actively working on resolving the underlying issue. Unfortunately, we do not yet have an estimated time for the fix. We apologize for any inconvenience this may cause and appreciate your continued patience.
May 15, 08:57 UTC
Identified - Our team has identified the root cause of the issue and is taking steps to remedy the situation.
May 15, 07:35 UTC
Investigating - We are observing performance degradation for our main API. Some clients might time out or not be able to access our site altogether.
May 15, 06:47 UTC
May 14, 2024

No incidents reported.

May 13, 2024
Resolved - The issue has been successfully resolved. If you still cannot access our website, please let our support team know at support@rossum.ai.
May 13, 09:47 UTC
Monitoring - Our team has solved the problem, and the site should be accessible to every user. We're monitoring the situation.
May 13, 09:46 UTC
Investigating - Our Ireland environment is down. Users cannot access our website and process documents. Our team is aware of the issue.
May 13, 09:40 UTC
Resolved - The team has resolved the problem of long document processing times. The processing times are back to normal. If you still experience any issues or have questions, please let us know at support@rossum.ai
May 13, 09:18 UTC
Monitoring - The team has managed to fix the issue and is currently monitoring the situation.
May 13, 09:16 UTC
Investigating - Some customers might experience slower than usual document processing times. Our team is aware of the issue, and is already investigating.
May 13, 08:13 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.