Documents importing slowdown

Incident Report for Rossum

Resolved

Incident has been resolved.
Posted Dec 02, 2024 - 13:41 UTC

Update

All of the documents uploaded before and during the incident are processed.
Posted Dec 02, 2024 - 13:40 UTC

Monitoring

Some documents uploaded during the incident are still blocked, but our team is working on processing them
Posted Dec 02, 2024 - 13:06 UTC

Update

API is responsive again, importing documents may still experience some slowdowns
Posted Dec 02, 2024 - 10:40 UTC

Update

There is a short outage caused by resizing our database.
Posted Dec 02, 2024 - 10:37 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 02, 2024 - 10:23 UTC

Update

Whole application is experiencing slowdowns
Posted Dec 02, 2024 - 10:03 UTC

Investigating

We are currently investigating this issue.
Posted Dec 02, 2024 - 09:30 UTC
This incident affected: EU Ireland.