Documents in review not displayed in UI

Incident Report for Rossum

Resolved

This incident has been resolved.
Posted Dec 24, 2024 - 15:49 UTC

Monitoring

The full document re-indexing has been running now for the problematic period. Affected documents should start appearing in the UI.
The whole process is expected to finish around 5 PM CET.
Posted Dec 24, 2024 - 15:41 UTC

Update

The full document re-indexing has been running now for the problematic period. Affected documents should start appearing in the UI.
The whole process is expected to finish around 9 PM CET.
Posted Dec 24, 2024 - 12:10 UTC

Identified

The issue has been identified. Document re-indexing has been running now. Problematic documents should start appearing in the UI.
Posted Dec 24, 2024 - 09:16 UTC

Investigating

One of our components (document indexing) has a partial outage. It is manifested by not displaying documents in the review state (uploaded between Dec 20th and Dec24th) in the UI for some customers. Our team is already investigating the situation.
Posted Dec 24, 2024 - 08:21 UTC
This incident affected: EU Ireland.