Slow document processing time

Incident Report for Rossum

Resolved

All services are now operating normally. If you continue to experience any problems or have any questions, please don't hesitate to contact our support team at support@rossum.ai.

Posted Jun 28, 2023 - 14:02 UTC

Identified

The team has identified the cause of the performance issue and is currently working on processing the failed documents.

Posted Jun 28, 2023 - 13:10 UTC

Update

We are continuing to investigate this issue.

Posted Jun 28, 2023 - 13:04 UTC

Investigating

Currently, we are experiencing some issues with long document processing time. The team is already investigating.

Posted Jun 28, 2023 - 11:15 UTC

This incident affected: EU Ireland, EU Frankfurt, US east coast, and Japan Tokyo.